Customer ServiceOur service
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Our service

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Customer service is important to us. Very, very important.

On a scale of 1 to 10, we’d place it at 11. It’s the first thing we think of in the morning and the last thing on our minds when we shut off the lights in the evening. In fact, we’d choose our customers over own mother, even if it’s her birthday. We would even…well, never mind. You get the point.

Joking aside, we know we operate in a field of business that is known to be a little dodgy at times. And we realise we’ll have to work hard to earn your trust. People sometimes ask us if we’re for real. Rather than being insulted by having someone question our very existence, we revel in the opportunity to explain that yes indeed, we are here to help in any way we can.

Azarius customer service is based upon several pillars. We tried coming up with a fancy acronym but after one unproductive afternoon and an empty coffee-maker we decided to just roll with this list:

Passion & expertise

Our Service!

We love what we do and have fun doing it. We stand behind the products we sell and care about our mission of spreading all of nature’s wonders around the world.

Our team consists of psychonauts who don’t just pretend know about the products because their contract forces them to; they actually know them on a personal level. These men and women are experts in the prestigious field of trippin’ balls and mellowing out; true Jedi Masters of psychedelics.

Being human

Customer Care with a smile

Assuming you’re not a computer-savvy animal, you are a human being and would like to be treated as such. Not a random sequence of numbers. Not a ‘support ticket’. And certainly not like smelly, radioactive goo that needs to be disposed of as quickly as possible.

It just so happens that the Azarius customer service department is one of the very few CS departments in the world to actually employ humans to answer your calls and emails. We understand that not receiving your package can thoroughly ruin your weekend plans and that it’s not always your fault if your grow kit forgets to grow.

Satisfactory speediness

Service with a smile

The touchy feely stuff doesn’t amount to much if it takes forever to hear from us. That’s why all our employees are intravenously drip-fed caffeine, forced to type with ten fingers and subjected to gruelling matches to the death between the two slowest team members. We’ve also installed a fireman’s pole in place of the stairs because sliding down one looks really cool (although going up is a bit of challenge now).

It’s our mission in life to respond to all emails within one business day or less. But wait, there’s more. It’s not just about being faster than a speeding bullet; after all a speedy answer is not necessarily a satisfactory one. So the goal is to be as helpful as possible; to fully answer your question or deal with your issue quickly and professionally.


We are only humans and, much like humans, we’re continuously evolving. Maybe we’ll make a mistake or two along the way, but the goal is to never stop improving our service to you. So please don’t hesitate to share your feedback with us!

As you can hopefully tell, we take service very seriously.

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