Many customers find the answers to their questions in the short FAQ below.
You may also take a look at our Frequently Asked Questions. If you can't find an answer to your question here, we'll be more than happy to help you out.
- Where is my package?
An email with tracking information will be sent to you at the end of the day that your order left our warehouse. If you have an Azarius account, this link will be available in your account. Please first check our standard shipping times as well.
- I have paid my order, but the status in my account is still ‘waiting for payment’. Is something wrong?
Depending on the payment method, processing may take some time. A bank transfer may take up more than 1 business day to be processed. Your package will be shipped within 1 day of receiving payment and you'll be notified by email. Should the order still not be processed within 48h, please don’t hesitate to get in touch with our Customer Service.
- I want to cancel my order.
No problem!
If you haven’t paid for your order yet, you don't need to take further action. Unpaid orders will not be processed by us. If you have already made the payment, call our Customer Service on working days between 9-5. They can cancel the order for you and arrange for a refund immediately.
- I want to change my order.
If you haven’t paid for your order yet, simply place a new order containing the products you want to receive. There's no need to cancel your original order! If you have already paid for your order but want to change or add a product, just call our customer service department on working days between 9-5. They can change your order for you.
- I’d like to change my payment method.
Simply place a new order and select your payment method of choice. There's no need to cancel your original order!
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Your email will be answered by a real person (not a computer!) at our Customer Service department. Our aim is to answer all emails within one business day.
We can be reached by phone on Monday - Friday from 09:00 - 17:00
T + 31 (0)20 489 79 14
F + 31 (0)20 489 79 15
Azarius Office
PO box 3458
1001AG Amsterdam
The Netherlands
Tax (BTW) no.: NL813268655B01
Chamber of Commerce Amsterdam: 34116510
